Welcome to WAKUPLAY.
These Terms of Service (“Terms”) govern your access to and use of the WAKUPLAY website at https://wakuplay.com/ (the “Website”), including browsing our products, submitting inquiries, requesting quotations, and purchasing products where available.
By accessing or using our Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.
Certain purchases, particularly wholesale and customized orders, may also be subject to additional terms confirmed in writing between WAKUPLAY and the customer.
1. About WAKUPLAY
WAKUPLAY provides information about game products, bingo supplies, accessories, and related wholesale or customization opportunities.
Our Website is intended to help customers explore products, request information, discuss purchasing requirements, and, where available, place orders.
For inquiries, please contact [email protected] .
2. Use of Our Website
You agree to use our Website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the Website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems or accounts.
- Interfere with the security, functionality, or performance of the Website.
- Upload or transmit malicious software or harmful content.
- Copy or commercially exploit Website content without authorization, except as permitted by law.
- Submit false or misleading information through inquiry or order forms.
We may restrict access to the Website where reasonably necessary to protect its security, integrity, or lawful operation.
3. Product Information
We aim to provide clear and accurate information about our products, including descriptions, specifications, photographs, and available options.
However, product details may be updated from time to time.
Images are provided for reference and may differ from the final product in color, packaging, accessories, or other details.
Customers should confirm important specifications, quantities, materials, customization requirements, and compatibility before placing an order.
Nothing in this section excludes rights or remedies that cannot legally be excluded.
4. Wholesale Inquiries and Quotations
WAKUPLAY welcomes inquiries from businesses, distributors, retailers, event organizers, and other prospective customers.
You may contact us to discuss:
- Wholesale pricing
- Minimum order quantities
- Product availability
- Bulk purchasing
- Custom designs and branding
- Packaging requirements
- Production and delivery arrangements
Submitting a Request a Quote form does not itself constitute a confirmed order or create an obligation to purchase.
Unless expressly stated otherwise, quotations are provided for discussion and may be subject to confirmation of product specifications, quantities, availability, shipping arrangements, and other relevant details.
A quotation is not a binding sales agreement unless the parties expressly agree to that effect.
5. Pricing and Availability
Prices displayed on our Website, where applicable, may vary depending on product configuration, quantity, customization, destination, and other order requirements.
Unless clearly stated otherwise, prices may exclude shipping charges, customs duties, import taxes, and other applicable fees.
Product availability is subject to change.
For wholesale or customized purchases, the final price and applicable charges should be confirmed in the quotation, invoice, checkout, or other agreed order documentation before payment.
We will disclose charges as required by applicable law.
6. Orders and Order Confirmation
Where online purchasing is available, submitting an order constitutes a request to purchase the selected products.
An automated acknowledgment of receipt does not necessarily mean that an order has been accepted.
An order becomes confirmed when WAKUPLAY expressly accepts it through an order confirmation or another agreed method.
For wholesale and customized orders, confirmation may depend on agreed specifications, quantities, pricing, payment terms, and production arrangements.
If an order cannot be fulfilled, we will contact the customer to discuss available options and any refunds required by applicable law.
7. Payment Terms
Available payment methods and applicable payment terms will be communicated during checkout or confirmed in writing for wholesale transactions.
Depending on the order, payment arrangements may include advance payment, deposits, or other mutually agreed terms.
Customers are responsible for providing accurate payment and billing information.
Payment processing may be provided by third-party service providers, whose applicable terms may also govern payment transactions.
We will not impose undisclosed charges contrary to applicable law.
8. Custom and Personalized Products
WAKUPLAY may offer customization options, including product designs, branding, printing, packaging, and other specifications.
Customers are responsible for reviewing and approving the relevant customization details before production begins.
Where applicable, these details may include:
- Artwork and logos
- Colors and dimensions
- Product materials
- Packaging specifications
- Quantities
- Samples or proofs
- Production requirements
Customers must ensure that any artwork, trademarks, or other materials they provide may lawfully be used for the requested purpose.
Cancellation, modification, and return arrangements for customized products will depend on the agreed order terms and applicable law.
Any restrictions on cancellation or returns should be clearly communicated before an order becomes binding.
9. Shipping and Delivery
Shipping methods, delivery destinations, estimated timelines, and related charges depend on the products and order requirements.
For wholesale transactions, shipping arrangements may be agreed separately.
Estimated production and delivery dates are not guarantees unless expressly agreed as binding.
If a shipment is delayed, we will communicate with the customer and provide any cancellation, refund, or other remedies required by applicable law or the relevant agreement.
Customs duties, import taxes, and destination-country requirements may apply to international shipments.
Responsibility for shipping costs, customs clearance, insurance, and risk of loss will be determined by the applicable order terms and mandatory legal requirements.
10. Returns, Refunds, and Cancellations
Return, refund, and cancellation arrangements may vary depending on the product, order type, customization requirements, and applicable law.
Customers should review the applicable terms before confirming a purchase.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us at [email protected] with your order details and a description of the issue.
We will review the matter and work toward an appropriate resolution in accordance with the applicable agreement and legal requirements.
Nothing in these Terms limits statutory consumer rights or other remedies that cannot legally be excluded.
11. Intellectual Property
Unless otherwise indicated, the content of this Website, including text, images, graphics, logos, layouts, and other original materials, belongs to WAKUPLAY or is used with appropriate authorization.
You may browse the Website and use its content for legitimate personal or business purchasing purposes.
You may not reproduce, distribute, modify, or commercially exploit protected Website content without permission, except as permitted by law.
Third-party trademarks and other intellectual property remain the property of their respective owners.
12. Customer-Provided Content
If you provide artwork, logos, designs, product specifications, or other materials for a custom order, you confirm that you have the necessary rights and permissions to provide and authorize their use.
You authorize WAKUPLAY to use those materials to the extent reasonably necessary to evaluate, quote, produce, and fulfill your requested order.
This authorization does not transfer ownership of your intellectual property to WAKUPLAY.
We will not claim ownership of customer-provided artwork merely because it is submitted for a quotation or order.
13. Third-Party Links and Services
Our Website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily indicate endorsement.
Third-party websites operate independently and may be subject to their own terms and privacy policies.
WAKUPLAY is not responsible for third-party content or services except where applicable law provides otherwise.
14. Website Availability and Disclaimer
We make reasonable efforts to maintain the availability, accuracy, and security of our Website.
However, the Website may occasionally be unavailable due to maintenance, technical issues, or circumstances outside our reasonable control.
To the extent permitted by applicable law, the Website is provided without guarantees of uninterrupted or error-free access.
Product warranties, quality obligations, and customer remedies are governed by the applicable sales agreement and mandatory legal requirements.
15. Limitation of Liability
To the extent permitted by applicable law, WAKUPLAY will not be liable for indirect or consequential losses arising solely from use of the Website, where such liability may lawfully be excluded.
Any liability relating to the purchase, manufacture, delivery, or performance of products will be determined by the applicable agreement and relevant law.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.
16. Privacy
Your use of our Website may involve the collection and processing of personal information.
For information about how we handle personal data, please review our Privacy Policy .
17. Changes to These Terms
We may update these Terms to reflect changes in our Website, business practices, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes will not retroactively alter confirmed contractual rights or obligations where prohibited by law.
18. Applicable Law and Disputes
These Terms are subject to applicable laws and any mandatory legal protections that cannot be excluded by agreement.
For purchases or wholesale transactions, any separately agreed governing law or dispute resolution provisions may apply, provided they are legally valid.
If a dispute arises, we encourage customers to contact us first so we can attempt to resolve the issue through communication.
Nothing in these Terms restricts access to legal remedies or competent authorities where such rights are protected by applicable law.
19. Contact Us
If you have questions about these Terms of Service, product inquiries, quotations, or existing orders, please contact us:
We welcome your questions and will make reasonable efforts to respond promptly.